To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ultraslo@gmail.com. If your return is accepted, we’ll contact you to arrange a drop-off or shipment within 7 days for a full refund. Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return question at ultraslo@gmail.com 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

We are happy to exchange your item for a similar item in a different size or colour. Please email us at Ultraslo@gamil.com to arrange a drop-off or shipment within 7 days of receipt.

RETURNS AND REFUNDS

If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed within 14 days of your return arriving back to us. Your funds may take 3-5 business days to appear in your account.